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Job Role	1) Customer Service Representative (CSR) 2) Graduate Trainee (GT)
Job Type	Full Time
Experience	0-1 Years
Qualifications	Any Degree
Year of Passing	CSR: Any GT: BSc/BCA
Salary	₹2,00,000/- per annum
Job Location	CSR: Chennai, Tamil Nadu, India
Last Date	22nd, 24th & 26th July 2024

Introduction

Are you a recent graduate looking to kickstart your career with a reputed multinational company? HCL Technologies is hosting a walk-in drive for BPS (Business Process Services) positions in 2024. Whether you’re eyeing a Customer Service Representative (CSR) role or a Graduate Trainee (GT) position, this could be your golden opportunity. This article will guide you through everything you need to know about the HCL Technologies Walk-In Drive, including eligibility criteria, job roles, and application procedures.

About HCL Technologies

HCL Technologies is an Indian multinational technology company renowned for its expertise in information technology services and consulting. Headquartered in Noida, Uttar Pradesh, HCL Technologies is a subsidiary of HCL Enterprise. The company is a global leader in the IT industry, offering a range of services from software development to IT infrastructure management.

Job Roles Available

1. Customer Service Representative (CSR)

Role Overview

The CSR role involves handling customer queries, resolving issues, and ensuring customer satisfaction. The position requires interaction with customers via inbound calls, specifically from the UK.

Responsibilities

• Monitor and manage customer accounts, addressing outstanding debts and encouraging timely payments.
• Process, verify, and post receipts for goods and services.
• Generate internal reports and statements, perform account reconciliation, and resolve discrepancies.
• Coordinate with stakeholders to resolve customer queries and maintain records of payments and account statuses.

2. Graduate Trainee (GT)

Role Overview

The Graduate Trainee role is designed for recent graduates who are looking to gain experience in various business functions within HCL Technologies.

Responsibilities

• Assist in various operational tasks as assigned.
• Gain exposure to different business processes and contribute to ongoing projects.

Eligibility Criteria

For Customer Service Representative (CSR) Position

• Education: Any graduate (excluding current batch regular students and law graduates).
• Experience: No prior experience required.
• Shift: 24×5 (Night Shifts included).
• Working Days: 5 days a week (Saturday and Sunday off).

For Graduate Trainee (GT) Position

• Education: BCA/BSc graduates.
• Graduation Year: 2024.
• Percentage: Minimum of 60%.
• Service Agreement: 12 months (50,000 INR penalty for early resignation).

Qualifications Required

• Degree: Any graduation.
• Skills: Good communication skills in English, strong analytical abilities, and the capability to work under pressure.

HCL Off Campus Walk-In Details

Interview Dates

• July 22, 2024
• July 24, 2024
• July 26, 2024

Interview Time

• 11:00 AM onwards

Interview Location

• HCL Technologies, Sholinganallur ELCOT campus, Chennai-119

Selection Process

Round 1: HR Screening

Initial screening to assess the suitability of candidates based on their resumes and initial interactions.

Round 2: Written Test

A written test focused on case studies and email communication skills.

Round 3: Operations Interview

An interview to evaluate practical skills and suitability for the operational roles.

Skills Required

• Proficiency in English communication.
• Strong verbal and written communication skills.
• Ability to work under pressure and manage time efficiently.
• Attention to detail and strong analytical skills.
• Capability to build and maintain professional relationships.

How to Apply

For the Customer Service Representative position, you can apply directly by attending the walk-in drive on the specified dates. Make sure to carry your updated resume, a recent photograph, and any relevant documents.

To Check Official Notification (Customer Service – International Voice & Semi Voice process) – Click Here

HCL Walk In Drive 2024 for Customer Service Representative Position | HCL Freshers Recruitment 2024 | Off Campus Jobs

Conclusion

HCL Technologies is offering an excellent opportunity for fresh graduates to join their team through the walk-in drive for 2024. Whether you’re interested in a customer service role or a graduate trainee position, HCL provides a platform to launch your career with a prestigious company. Ensure you meet the eligibility criteria, prepare for the selection process, and make the most of this chance to start your professional journey with HCL Technologies.

FAQs

1. What is the eligibility for the CSR position at HCL Technologies?
Any graduate can apply for the CSR position, but current batch regular students and law graduates are not eligible.

2. What are the working hours for the CSR role?
The CSR role involves working 24×5 shifts, which include night shifts. You will have weekends off (Saturday and Sunday).

3. What is the educational qualification required for the Graduate Trainee position?
The Graduate Trainee position requires a BCA or BSc degree with a minimum of 60% marks.

4. Where is the interview location for the HCL Walk-In Drive?
The interview will be held at the HCL Technologies Sholinganallur ELCOT campus in Chennai.

5. What is the service agreement for the Graduate Trainee position?
The service agreement is for 12 months. If you leave before completing the agreement period, you will be liable to pay a penalty of 50,000 INR.